Reference

Our Terms and Conditions for Your Account

Before you open an account with miliarbet link, read through these terms carefully — they set out how your account works, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsDANA, OVO, GoPay coveredWe may update terms with noticeIndonesia access, eligible regions onlyContact us for any clause clarification
miliarbet link Our Terms and Conditions for Your Account
CONTACT CHANNELS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you need to dispute a decision made under them, our support team is available around the clock. Reach us through the channel that works best for you — we handle account queries, wallet questions related to DANA, OVO, or GoPay, and any formal concerns about how these terms were applied to your account.

Live Chat Open the chat icon from any page in the lobby. A support agent will respond to terms and account questions in real time, any hour.
Email Support Send a detailed message to our support address for written records of your query. We aim to reply within one business cycle.
Account Help Centre Visit the Help section inside your account dashboard to find clause summaries, wallet rules, and step-by-step guidance on account actions covered by these terms.
HOW WE OPERATE

Account Security and How We Handle Your Data

Your account data is stored with encryption in place across login, session activity, and wallet transactions. We do not share personal details with third parties outside what is required to process your DANA, OVO, or GoPay transactions. You can request a summary of the data we hold, ask us to correct an error, or close your account at any time by contacting support.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by the applicable terms of our payment partners.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

Your login is protected by OTP verification on each new device. If you suspect unauthorised access, contact support immediately and we will suspend the session pending review.

Requesting Changes

To update your registered name, phone number, or linked e-wallet, send a request via live chat or email with supporting verification. We process confirmed changes within one business cycle.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your account. If yours is not here, reach us via live chat and we will walk you through the relevant clause.

Yes. All wallet activity — deposits via DANA, OVO, or GoPay and any withdrawal request — falls under these terms, including our name-matching and verification requirements.

We will notify you before any material change takes effect using the contact detail on your account. Continued use after the notice period counts as your acceptance of the revised terms.

Transactions where the wallet name does not match your account name will be held for review. Support may ask for identity verification before the transaction is processed or returned.

Contact our support team via live chat or email. State your account ID and what you need. We will compile the relevant data and respond within one business cycle.

Access and the terms that apply depend on local law in your region. Where local law restricts or prohibits access, these terms do not grant you a right to use the platform.

Send a closure request through live chat or email before the updated terms take effect. Any pending wallet balance will be reviewed and returned to your registered DANA, OVO, or GoPay account after verification.